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=課程資料與文件= #成績冊 [http://sdrv.ms/11Vr4Om 日資三甲] [http://sdrv.ms/11Vr4Om 日資三乙] #[http://sdrv.ms/163Sxnl 線上文件區] #[https://www.facebook.com/groups/402441333208392 臉書社團] =課程大綱= ==課程簡介== 本課程授與管理學院學生應具備管理方面之英文基礎，其中包括建立管理方面之英文溝通能力、建立理解必要的管理英文字彙、建立閱讀管理英文文章之能力，使學生具備未來在管理職場領域有足夠的英語基礎能力。 ==教學目標== 1.建立英文溝通能力 2.建立必要的基礎管理英文字彙 3.建立閱讀管理英文文章能力 4.建立自我學習管理英文能力 5.建立能聽取英文簡報的能力 6.建立能以網際網路為英文學習資源平台能力 ==指定書目== Project Management Book ==參考書目/資料== #[http://www.myaudiocast.com/JChristabelle 迴老師英語教室] #[http://www.cucirca.eu 線上影集] #[http://tw.myblog.yahoo.com/supercanada2007 傑娜求職英文翻譯工作室(JCT)] #[http://www.bbc.co.uk/worldservice/learningenglish BBC的英語學習] == 教學進度內容 == {| class="wikitable" width= 50% style="text-align: center;" |- ! width="10%"|週次 !授課內容 |- | 一 |課程介紹、小組分組 |- | 二 |文法、文章結構等基本英文知識回顧 |- | 三 |文法、文章結構等基本英文知識回顧 |- | 四 |管理英文字彙、文章導讀 |- | 五 |管理英文字彙、文章導讀 |- | 六 |管理英文字彙、文章導讀 |- | 七 |管理英文字彙、文章導讀 |- | 八 |管理英文字彙、文章導讀 |- | 九 | 期中考 |- | 十 |商用英文書信撰寫 |- | 十一 |商用英文書信撰寫 |- | 十二 |國際證照報名引導 |- | 十三 |計劃書撰寫 |- | 十四 |計劃書撰寫 |- | 十五 |計劃書撰寫 |- | 十六 |計劃書撰寫 |- | 十七 |計劃書撰寫 |- | 十八 | 期末考 |} ==評分方法== = 課程內容 = ==THE PROJECT MANAGEMENT FRAMEWORK== ===CHAPTER 1 – INTRODUCTION === ====Purpose of the PMBOK® Guide==== ====What is a Project? ==== 專案的特徵： *暫時性的(Temporary) **有明確的開始及結束時間 **當目標達到時或明確知道不可能達到目標時，專案宣告結束 **暫時性不等同於短時程，大型專案可能長達數年或數十年 **暫時性不是指專案的產品或結果，如建設公路專案是暫時性，公路的存在則是永久性的。 **專案組織也是暫時性的。 *有獨特的產品(products)、服務(services)與結果(results) *逐步完善的(Progressive elaboration) **逐步細化與持續改善二個概念 **逐步完善使專案執行更具落實性。 ====What is Project Management? ==== 為達成 *專案目的 和 *滿足利害關係人的需求及期望 結合各種知識、技能、工具與技術運用在專案管理的活動 管理一個專案需要： #確認專案目的及利害關係人的需求及期望 #確立清楚及可達成的目標並有效達成 #在專案六重限制下(範疇、時間、成本、品質、資源、風險) /（範、時、成、品、人、風），顧及專案品質並權衡達成專案目的及需求 #權衡技術、規格、計劃與執行可能達成方法，滿足不同利害關係人的不同需求 =====專案限制===== 六重限制： #範疇 #時間 #成本 #品質 #資源 #風險 以上六個因素彼此互為影響。 =====專案成功===== 限制由專案經理及高階管理者所共同確認並訂定出來。 專案成功與否必須以是否在專案限制上完成專案來衡量。 專案經理負責設定專案邊界(Boundaries)，並在要求的基準內完成專案。 專案經理須使基準或目標合乎實際且可達成。 ====Relationships Among Project Management, Program Management, and Portfolio Management==== =====Program Management===== 計畫管理 *對一群相關的專案做整體性管理，以得到管理單一專案得不到的好處與良好控制 *計劃一般都是依利潤、風險或原因來分類，例： **相關系列的不同產品為同一計劃的專案 計劃管理主要聚焦於各專案之間的相互依賴關係，以期獲得整體計劃的最佳成效。其作法包含以下幾項： #解決各個專案專案之間的資源限制或衝突 #銜接各專案與計劃的目標與產出，使其符合組織策略方向 #依賴共同管理的結構以解決問題與管理變更 =====Portfolio Management===== 專案組合 *專案組合是專案(project)及計劃(program)的集合，用以達成商業策略方針 *專案組合的專案並不一定有相互依賴關係，可以依風險或利潤來歸類專案 =====Projects and Strategic Planning===== 策略規劃 *專案通常是基於以下的組織策略而啟動： **市場需求 **策略機會、商業需求 **社會需要 **環境考量 **客戶要求 **技術進步 **法律要求 *基於組織策略而啟動專案的分析結果會於專案的營運企劃案(Business case)中說明 *組織策略(Organizational strategy)應提供專案管理方向與指引，特別是組織策略需專案的支持 *專案發起人、計劃或專案組合經理負責連結組織策略及專案目標的一致性 *如果專案的目標和組織策略有所衝突時，專案經理應儘早辨識出這些衝突，將其文件化，並主動回報相關利害關係人 =====Project Management Office ===== ====Project Management and Operations Management==== 作業管理與產品或服務的持續生產有關，使企業得以日常運作。 OM負責監督、指導和控制企業的作業，也是達成企業的策略和戰略目標之所需。 OM並非專案管理所涉及的範圍。 PM與OM的比較： *相同之處 **由人員實施 **有資源的限制 **計劃性的、可執行的及需監控的 **因應組織目標或策略規劃而產生 *不同之處 **作業是持續性的、不斷重複的；專案是暫時性的、有獨特的產出 **專案的目的是為達到特定的目標後結束；作業的目的是為維持營運 ====Role of a Project Manager==== ====Project Management Body of Knowledge==== ====Enterprise Environmental Factors==== ===CHAPTER 2 - PROJECT LIFE CYCLE AND ORGANIZATION=== ====The Project Life Cycle—Overview==== ====Characteristics of the Project Life Cycle==== ====Product vs Project Life Cycle Relationships==== ====Project Phases==== ====Projects vs Operational Work==== ====Stakeholders ==== ====Organizational Infl uences on Project Management ==== =====Organizational Cultures and Styles ===== =====Organizational Structure===== =====Organizational Process Assets ===== ==THE STANDARD FOR PROJECT MANAGEMENT OF A PROJECT== === PROJECT MANAGEMENT PROCESSES FOR A PROJECT === ====Common Project Management Process Interactions ==== ====Project Management Process Groups==== ====Initiating Process Group==== =====Develop Project Charter===== =====Identify Stakeholders===== ====Planning Process Group==== =====Develop Project Management Plan===== =====Collect Requirements===== =====Defi ne Scope===== =====Create WBS===== =====Defi ne Activities===== =====Sequence Activities===== =====Estimate Activity Resources===== =====Estimate Activity Durations===== =====Develop Schedule===== =====Estimate Costs===== =====Determine Budget===== =====Plan Quality===== =====Develop Human Resource Plan===== =====Plan Communications===== =====Plan Risk Management ===== =====Identify Risks===== =====Perform Qualitative Risk Analysis===== =====Perform Quantitative Risk Analysis ===== =====Plan Risk Responses ===== =====Plan Procurements ===== ====Executing Process Group==== =====Direct and Manage Project Execution===== =====Perform Quality Assurance===== =====Acquire Project Team===== =====Develop Project Team===== =====Manage Project Team===== =====Distribute Information ===== =====Manage Stakeholder Expectations===== =====Conduct Procurements===== ====Monitoring and Controlling Process Group==== =====Monitor and Control Project Work===== =====Perform Integrated Change Control===== =====Verify Scope===== =====Control Scope ===== =====Control Schedule ===== =====Control Costs ===== =====Perform Quality Control ===== =====Report Performance ===== =====Monitor and Control Risks ===== =====Administer Procurements ===== ====Closing Process Group ==== =====Close Project or Phase ===== =====Close Procurements ===== ==THE PROJECT MANAGEMENT KNOWLEDGE AREAS == ===Introduction === ===Data Flow Diagrams === ===CHAPTER 4 - PROJECT INTEGRATION MANAGEMENT === ====Develop Project Charter ==== =====Develop Project Charter: Inputs ===== =====Develop Project Charter: Tools and Techniques ===== =====Develop Project Charter: Outputs ===== =====Develop Project Management Plan ===== =====Develop Project Management Plan: Inputs ===== =====Develop Project Management Plan: Tools and Techniques ===== =====Develop Project Management Plan: Outputs ===== ====Direct and Manage Project Execution ==== =====Direct and Manage Project Execution: Inputs ===== =====Direct and Manage Project Execution: Tools and Techniques ===== =====Direct and Manage Project Execution: Outputs ===== ====Monitor and Control Project Work ==== =====Monitor and Control Project Work: Inputs ===== =====Monitor and Control Project Work: Tools and Techniques ===== =====Monitor and Control Project Work: Outputs ===== ====Perform Integrated Change Control ==== =====Perform Integrated Change Control: Inputs ===== =====Perform Integrated Change Control: Tools and Techniques ===== =====Perform Integrated Change Control: Outputs ===== ====Close Project or Phase ==== =====Close Project or Phase: Inputs ===== =====Close Project or Phase: Tools and Techniques ===== =====Close Project or Phase: Outputs ===== ===CHAPTER 5 - PROJECT SCOPE MANAGEMENT === ====Collect Requirements ==== =====Collect Requirements: Inputs ===== =====Collect Requirements: Tools and Techniques ===== =====Collect Requirements: Outputs ===== ====Defi ne Scope ==== =====Defi ne Scope: Inputs ===== =====Defi ne Scope: Tools and Techniques ===== =====Defi ne Scope: Outputs ===== ====Create WBS ==== =====Create WBS: Inputs ===== =====Create WBS: Tools and Techniques ===== =====Create WBS: Outputs ===== ====Verify Scope ==== =====Verify Scope: Inputs ===== =====Verify Scope: Tools and Techniques ===== =====Verify Scope: Outputs ===== ====Control Scope ==== =====Control Scope: Inputs ===== =====Control Scope: Tools and Techniques ===== =====Control Scope: Outputs ===== ===CHAPTER 6 - PROJECT TIME MANAGEMENT === ====Defi ne Activities ==== =====Defi ne Activities: Inputs ===== =====Defi ne Activities: Tools and Techniques ===== =====Defi ne Activities: Outputs ===== ====Sequence Activities ==== =====Sequence Activities: Inputs ===== =====Sequence Activities: Tools and Techniques ===== =====Sequence Activities: Outputs ===== ====Estimate Activity Resources ==== =====Estimate Activity Resources: Inputs ===== =====Estimate Activity Resources: Tools and Techniques ===== =====Estimate Activity Resources: Outputs ===== ====Estimate Activity Durations ==== =====Estimate Activity Durations: Inputs ===== =====Estimate Activity Durations: Tools and Techniques ===== =====Estimate Activity Durations: Outputs ===== ====Develop Schedule ==== =====Develop Schedule: Inputs ===== =====Develop Schedule: Tools and Techniques ===== =====Develop Schedule: Outputs ===== ====Control Schedule ==== =====Control Schedule: Inputs ===== =====Control Schedule: Tools and Techniques ===== =====Control Schedule: Outputs ===== ===CHAPTER 7 - PROJECT COST MANAGEMENT === ====Estimate Costs ==== =====Estimate Costs: Inputs ===== =====Estimate Costs: Tools and Techniques ===== =====Estimate Costs: Outputs ===== ====Determine Budget ==== =====Determine Budget: Inputs ===== =====Determine Budget: Tools and Techniques ===== =====Determine Budget: Outputs ===== ====Control Costs ==== =====Control Costs: Inputs ===== =====Control Costs: Tools and Techniques ===== =====Control Costs: Outputs ===== ===CHAPTER 8 - PROJECT QUALITY MANAGEMENT === ====Plan Quality ==== =====Plan Quality: Inputs ===== =====Plan Quality: Tools and Techniques ===== =====Plan Quality: Outputs ===== ====Perform Quality Assurance ===== =====Perform Quality Assurance: Inputs ===== =====Perform Quality Assurance: Tools and Techniques ===== =====Perform Quality Assurance: Outputs ===== ====Perform Quality Control ==== =====Perform Quality Control: Inputs ===== =====Perform Quality Control: Tools and Techniques ===== =====Perform Quality Control: Outputs ===== ===CHAPTER 9 - PROJECT HUMAN RESOURCE MANAGEMENT === ====Develop Human Resource Plan ==== =====Develop Human Resource Plan: Inputs ===== =====Develop Human Resource Plan: Tools and Techniques ===== =====Develop Human Resource Plan: Outputs ===== ====Acquire Project Team ==== =====Acquire Project Team: Inputs ===== =====Acquire Project Team: Tools and Techniques ===== =====Acquire Project Team: Outputs ===== ====93 Develop Project Team ==== =====Develop Project Team: Inputs ===== =====Develop Project Team: Tools and Techniques ===== =====Develop Project Team: Outputs ===== ====Manage Project Team ==== =====Manage Project Team: Inputs ===== =====Manage Project Team: Tools and Techniques ===== =====Manage Project Team: Outputs ===== ===CHAPTER 10 - PROJECT COMMUNICATIONS MANAGEMENT === ====Identify Stakeholders ==== =====Identify Stakeholders: Inputs ===== =====Identify Stakeholders: Tools and Techniques ===== =====Identify Stakeholders: Outputs ===== ====Plan Communications ==== =====Plan Communications: Inputs ===== =====Plan Communications: Tools and Techniques ===== =====Plan Communications: Outputs ===== ====Distribute Information ==== =====Distribute Information: Inputs ===== =====Distribute Information: Tools and Techniques ===== =====Distribute Information: Outputs ===== ====Manage Stakeholder Expectations ==== =====Manage Stakeholder Expectations: Inputs ===== =====Manage Stakeholder Expectations: Tools and Techniques ===== =====Manage Stakeholder Expectations: Outputs ===== ====Report Performance ==== =====Report Performance: Inputs ===== =====Report Performance: Tools and Techniques ===== =====Report Performance: Outputs ===== ===CHAPTER 11 - PROJECT RISK MANAGEMENT === ====Plan Risk Management ==== =====Plan Risk Management: Inputs ===== =====Plan Risk Management: Tools and Techniques ===== =====Plan Risk Management: Outputs ===== ====Identify Risks ==== =====Identify Risks: Inputs ===== =====Identify Risks: Tools and Techniques ===== =====Identify Risks: Outputs ===== ====Perform Qualitative Risk Analysis ==== =====Perform Qualitative Risk Analysis: Inputs ===== =====Perform Qualitative Risk Analysis: Tools and Techniques ===== =====Perform Qualitative Risk Analysis: Outputs ===== ====Perform Quantitative Risk Analysis ==== =====Perform Quantitative Risk Analysis: Inputs ===== =====Perform Quantitative Risk Analysis: Tools and Techniques ===== =====Perform Quantitative Risk Analysis: Outputs ===== ====Plan Risk Responses ==== =====Plan Risk Responses: Inputs ===== =====Plan Risk Responses: Tools and Techniques ===== =====Plan Risk Responses: Outputs ===== ====Monitor and Control Risks ==== =====Monitor and Control Risks: Inputs ===== =====Monitor and Control Risks: Tools and Techniques ===== =====Monitor and Control Risks: Outputs ===== ===CHAPTER 12 - PROJECT PROCUREMENT MANAGEMENT === ====Plan Procurements ==== =====Plan Procurements: Inputs ===== =====Plan Procurements: Tools and Techniques ===== =====Plan Procurements: Outputs ===== ====Conduct Procurements ==== =====Conduct Procurements: Inputs ===== =====Conduct Procurements: Tools and Techniques ===== =====Conduct Procurements: Outputs ===== ====Administer Procurements ==== =====Administer Procurements: Inputs ===== =====Administer Procurements: Tools and Techniques ===== =====Administer Procurements: Outputs ===== ====Close Procurements ==== =====Close Procurements: Inputs ===== =====Close Procurements: Tools and Techniques ===== =====Close Procurements: Outputs =====
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